Effective Date: November 27, 2025
1. Introduction
Welcome to SnapFix. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
2. Data We Collect
2.1. Photos and Content
- **Uploaded Images:** We process the photos you upload to the Service for editing purposes. These images are stored temporarily on our servers to perform the requested edits and are immediately deleted after the edited image is downloaded or after a short retention period (e.g., 24 hours).
- **Metadata:** We may collect metadata (like EXIF data) from photos solely for the purpose of optimizing the editing process (e.g., determining camera model, orientation).
2.2. Personal Information
- **Contact Data:** Name and email address when you sign up for an account, newsletter, or use our contact form.
- **Usage Data:** Information about how you access and use the Service, such as device type, operating system, and features used within the app.
3. How We Use Your Data
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service (e.g., performing photo edits).
- To improve, personalize, and expand our Service (e.g., training our AI models).
- To communicate with you, including responding to inquiries and sending marketing/promotional communications.
- To monitor and analyze usage and trends to improve your experience.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your photos are encrypted during transfer and are subject to the temporary deletion policy outlined above.
5. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
SnapFix Legal Department
Email: [email protected]
Address: 210, Prince Edward Road, Kowloon, Hong Kong